At Canggu Leather Fashion, every piece is thoughtfully handcrafted by skilled artisans using premium genuine leather. We take great pride in the quality of our products and are committed to ensuring your complete satisfaction.
If you experience an issue with your order, please review the following policy before submitting a refund or return request.
1. Refund Eligibility
Refunds or replacements are only available if the item has a verified manufacturing defect or arrives damaged.
Refunds cannot be granted for:
- Change of mind or personal preference.
- The product differs from your expectations but has no manufacturing defect.
- Incorrect selection of model, color, size, or specifications made by the customer.
- Normal variations in genuine leather, including natural grain, texture, minor markings, or color differences, as these are characteristics of authentic leather and not defects.
2. Mandatory Unboxing Video
To submit a refund or replacement request, customers must provide a clear, continuous unboxing video showing:
- The unopened package before it is opened.
- The complete unboxing process without interruption.
- The condition of the product upon first inspection.
- Any defect or damage, if applicable.
Unfortunately, claims submitted without an unboxing video cannot be processed.
3. Claim & Return Timeframe
Refund or Replacement Request
Customers must contact us within 3 calendar days of receiving the order.
Return Shipping
Once your request has been approved, the item must be returned within 12 calendar days.
4. Return Shipping Costs
If our inspection confirms a manufacturing defect or shipping damage, Canggu Leather Fashion will cover the reasonable return shipping costs.
If the claim does not meet our eligibility requirements, the return request will be declined, and any shipping costs will remain the customer’s responsibility.
5. Return Conditions
Returned items must be:
- Unused and unworn.
- In their original condition.
- Returned with all original tags, accessories, dust bags (if provided), and original packaging.
- Free from stains, odors, scratches, or damage caused after delivery.
Items that do not meet these conditions may not be eligible for a refund or replacement.
6. Inspection & Refund Process
Once the returned item has been received, our quality control team will carefully inspect it.
You will be notified of the approval or rejection of your request.
If approved, your refund will be processed within 5–10 business days using the original payment method.
Please note that processing times may vary depending on your bank or payment provider.
7. International Customers
International customers are responsible for any customs duties, import taxes, or local fees charged by the destination country.
If a return is approved due to a confirmed manufacturing defect, we will work closely with you to arrange the most appropriate return solution.
8. European Union (EU) Customers
Customers within the European Union are entitled to their statutory 14-day right of withdrawal, provided that the product remains unused, in its original condition, and is returned with all original packaging.
For claims relating to manufacturing defects or shipping damage, the mandatory unboxing video requirement still applies.
Need Assistance?
Our Customer Care Team is always happy to assist you.
If you have any questions regarding your order, shipping, returns, or refunds, please don’t hesitate to contact us.
Email: cangguleatherfashion@gmail.com
Or reach us through the Live Chat available on our website.
Thank you for choosing Canggu Leather Fashion.
We appreciate your trust and look forward to delivering timeless handcrafted leather goods from Bali to wherever you are in the world.